99bd FAQ — all your
Answers Right here

Login issues are usually caused by an incorrect password or mobile number. First, make sure Caps Lock is off and that you are entering the correct details. If the problem persists, use the "Forgot password?" option. Repeated incorrect attempts may temporarily lock your account — in that case, please contact our support team.

No, only one 99bd account can be created per mobile number. Attempting to register multiple accounts with the same number may result in those accounts being closed and any available balance being forfeited. Play by the rules and enjoy all the benefits with a single account.

Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Verify the OTP and set a new password. The entire process takes 2–3 minutes.

You must be at least 18 years old to register on 99bd. Age verification may be required during account verification. Use of the gaming platform by minors is strictly prohibited.

99bd supports the most popular payment methods in Bangladesh:

• BKash — Direct mobile banking transfer
• Nagad — Instant deposit
• Rocket (DBBL) — Fast and easy
• Bank Transfer — for large amounts
• Cryptocurrency — USDT and BTC supported

The minimum deposit on 99bd is just BDT 200. This applies to all mobile banking methods available in Bangladesh. The minimum amount for bank transfers may differ.

Deposits via bKash, Nagad, and Rocket are typically credited to your account within 1–5 minutes. Bank transfers may take 15–30 minutes. Cryptocurrency deposits depend on network confirmation and generally take 10–30 minutes.

If your balance hasn't updated after a deposit, wait 5–10 minutes and refresh the page. If the issue persists, contact us via live chat with a screenshot or reference number of the transaction. Most issues are resolved within 30 minutes.

Withdrawals from 99bd are typically processed within 15–30 minutes. bKash and Nagad offer the fastest payouts. Bank transfers may take 1–2 business days. Having your KYC verification completed before your first withdrawal speeds up the process.

The minimum withdrawal on 99bd is BDT 500. The daily maximum withdrawal limit depends on your account's VIP level and verification status. Standard accounts have a daily limit of BDT 50,000, while VIP members enjoy higher limits.

If your withdrawal request has been pending for more than 30 minutes, please contact us via live chat. Providing your transaction ID or request number helps us resolve it faster. In most cases, delays are caused by incomplete KYC verification.

Bonus funds cannot be withdrawn directly. Each bonus comes with a specific wagering requirement that must be met before withdrawal. For example, a BDT 1,000 bonus requires a 15x wagering requirement (BDT 15,000) to be fulfilled before you can withdraw. The terms for each bonus On the Promotions page Details are provided.

When you open a new account and make your first deposit on 99bd, the welcome bonus is added automatically — no separate code needed. For full details on the bonus amount and terms, Promotions Page View.

• Up to 100% Bonus on Your First Deposit
• Bonus credited instantly with deposit
• Usable for both Sports and Casino

99bd returns a percentage of your total daily losses as cashback. Cashback is typically credited to your account the following morning. VIP members receive higher cashback rates. There are no separate wagering requirements for cashback — you can withdraw it directly.

Share your unique referral link or code with friends. When they register through that link and make their first deposit, you'll receive a referral bonus. You can find your referral code in your profile dashboard. A separate bonus is added for each successful referral.

No separate application is needed to join the 99bd VIP program. Simply earn points through regular betting and gameplay to level up automatically. VIP members enjoy higher cashback, a dedicated account manager, and exclusive offers.

99bd has an extensive gaming library. The main categories are:

• Sports Betting — Cricket, Football, Tennis, Badminton
• Live Casino — Baccarat, Roulette, Blackjack, Live Dealer
• Slots — 500+ provider slots
• Crash games — Aviator, JetX, and more
• Lottery & Card Games

The minimum bet for Sports Betting on 99bd starts at BDT 50. Bet limits vary across different events and markets. In live betting, odds update in real time and bets can be placed instantly. Maximum bet limits are higher for major matches.

If you get disconnected during a live game or slots, your game state is saved on the server. Once you reconnect, the game will resume from where you left off. Any already-confirmed bets in Sports Betting remain valid. If you experience any issues, let us know via live chat and our team will review the round and resolve it.

Yes, all games on 99bd are tested and certified by accredited third-party auditing bodies. RNG (Random Number Generator) technology is used to ensure completely random and unbiased results. Live Casino games are conducted transparently through real dealers.

Yes, 99bd uses industry-leading 256-bit SSL encryption to keep all data secure. Your personal information is never shared with third parties. For more details, visit our Privacy Policy Read.

Go to the "Security" section in your account settings to enable 2FA. You can set it up via SMS or the Google Authenticator app. Once 2FA is active, you'll need to enter an OTP code every time you log in — keeping your account even more secure.

KYC (Know Your Customer) verification is required to comply with international financial regulations. It helps prevent money laundering and fraud. To complete verification, upload a photo of your National ID or passport. Once verified, you won't need to do it again, and withdrawals will be processed faster.

• National ID Card (NID) — front and back
• Selfie — holding your ID
• Verification time: 12–24 hours

Yes, as part of responsible gaming, you can temporarily close your account for a set period. This option is available under the "Responsible Gaming" section in your account settings. If you wish to close your account permanently, please contact support. For more details, Responsible Gaming View page.

If you notice any suspicious activity on your account, change your password immediately and notify us via live chat. Our security team will investigate promptly and take the necessary action. 99bd will never ask for your password or OTP by email or phone — any such request is always fraudulent.